Commerce Disclosure Act
特定商取引法に基づく表記
Thank you for choosing Haikara Shop for your shopping needs in Japan!
This Commerce Disclosure outlines important information regarding our services, how we operate, and your rights as a customer. Please read this carefully before placing an order.
1. Business Information (販売業者情報)
Business Name (販売業者名): Haikara Shop
Responsible Person (運営統括責任者): Riza Valenzuela
Address (所在地): 〒252-0015 神奈川県座間市南栗原2-1-55-502
Email (メールアドレス): haikarashopping@gmail.com
Phone (電話番号): Please contact us by email or Facebook messenger for inquiries.
Business Hours (営業時間): Monday–Sunday, 10:00–21:00(Japan Standard Time)
2. Our Services (サービス内容)
Haikara Shop acts as a personal shopping and purchasing agent, connecting customers located outside of Japan with Japanese suppliers and products.
We do not directly manufacture or stock the items you purchase. Instead, we source products on your behalf from various Japanese suppliers based on your requests.
Our services include:
• Product sourcing from Japanese suppliers
• Purchasing and order handling
• Basic quality check upon receipt
• Domestic shipping (within Japan)
• International consolidation and export shipping
• Customer support for order inquiries
3. Pricing & Fees (販売価格・手数料)
The final price you pay includes:
• Product cost (as listed by the supplier)
• Haikara Shop service fee
• Domestic and international shipping fees
• Import duties and taxes (paid by the customer)
• Payment processing fees
All prices are displayed in Japanese Yen (JPY) or in equivalent currency at the time of transaction.
4. Payment (支払方法・支払時期)
Accepted Payment Methods:
• Bank transfer
• Credit card (via Stripe)
• PayPal
• Wise Transfer
Timing of Payment:
Payment must be completed after confirming product availability.
5. Delivery (引渡時期)
Orders are shipped from Japan within 3–5 business days after payment confirmation, depending on supplier availability.
Delivery time varies based on destination and customs processing.
We are not responsible for delays due to customs, weather, or courier issues.
6. Returns, Cancellations, and Defective Items (返品・キャンセル・不良品について)
• Returns are accepted only for defective or incorrect items within 3 days of delivery.
• Items must be unused and in their original packaging.
• Because we act as a purchasing agent, cancellations are not accepted once the supplier confirms item availability.
• Please contact us immediately with photos and details if there are any issues.
7. Additional Costs (商品代金以外の必要料金)
Customers are responsible for:
• Domestic and international shipping charges
• Bank transfer fees (if applicable)
• Customs duties, import taxes, and handling fees in the destination country
8. Quality Control (品質確認)
Haikara Shop performs a basic visual inspection of items upon receipt from suppliers to check for obvious damage or defects.
However, as we do not manufacture the items, we cannot guarantee product performance, durability, or authenticity unless verified by the supplier.
9. Legal Disclaimer (免責事項)
Haikara Shop is not liable for damages, losses, or delays arising from supplier actions, shipping carriers, or customs authorities.
This disclosure may be updated without prior notice.
10. Contact Information (お問い合わせ先)
For any inquiries, please contact: Haikara Shop
Email: haikarashopping@gmail.com
Facebook: https://www.facebook.com/shophaikara/
Business Hours: Monday–Sunday, 10:00–21:00 (JST)
11. SNS and Online Presence (SNS・オンライン販売)
If you access Haikara Shop through Facebook, please refer to this page for all legal and commercial details.
A direct link to this disclosure is available in our profile section for full transparency in compliance with the Act on Specified Commercial Transactions (特定商取引法).